GRAND Machinery Technology

Privacy Policy

Last updated: 4 November 2026

1 Who We Are

WENZHOU GRAND MACHINERY TECHNOLOGY CO., LTD. (“we”, “us” or “our”) is the company responsible for this website and the personal information described in this Policy. We operate under the GRAND Machinery Technology brand and manufacture industrial processing and packaging equipment in Wenzhou, China. GRAND INTELLIGENT EQUIPMENT (GUANGZHOU) CO., Ltd. provides sales service, enquiry handling and website operations support for our Wenzhou company.

This Policy explains how we handle personal information when you visit cngrandmachinery.com, contact us about machinery, request a quotation, or communicate with us about an order or related service. It applies to website visitors and the individuals who represent our customers, prospective customers and business partners.

Our website presents industrial packaging and processing equipment, including tube filling and sealing, cartoning, case packing, overwrapping, emulsifying and mixing, and weighing and inspection systems.

Company address: Floor 4, Building 2, No. 116 Xinglong Road, Wanquan Town, Pingyang County, Wenzhou, Zhejiang, China.

Privacy contact: cngrandmachiney@gmail.com

2 Information We Collect

The information we collect depends on how you interact with us.

Information you provide. When you make an enquiry or communicate with us, we collect the information you choose to provide. This may include your name, company, job title, business email address, telephone number, country or region, and correspondence.

Your enquiry may also include the equipment you are interested in, production requirements, product or packaging specifications, project timing, and files such as photographs or drawings. These materials are personal information only to the extent that they identify or relate to an individual.

If a business relationship develops, we may also collect the names and contact details of purchasing, delivery, installation or service contacts, together with personal information included in relevant order, invoicing and support records.

Technical information. Our website hosting and security services may record technical information such as IP addresses, browser and device details, access times, requested pages, referring pages, and error or security events. Cookie-based collection is explained separately below.

Please provide only information relevant to your request. Avoid including identification documents, payment card details, health information or unrelated personal information in a general enquiry. If you provide another person’s contact details, make sure you are entitled to do so and direct them to this Policy.

3 How We Use Your Information

We use relevant personal information to:

  • Respond to enquiries, explain equipment options and prepare quotations.
  • Understand project requirements and coordinate product or sample discussions.
  • Manage business correspondence and, where applicable, orders, delivery, installation and after-sales support.
  • Operate, maintain and protect the website, investigate technical problems, and address spam or misuse.
  • Maintain necessary business records and meet applicable legal obligations.

If we send optional product updates or promotional messages, we do so on a basis permitted by applicable law and obtain consent where required. Submitting an enquiry does not automatically subscribe you to a marketing list.

You may choose not to provide information. However, without an appropriate contact method or the details needed for your request, we may be unable to respond, prepare a meaningful quotation or provide a requested service. Optional marketing consent is not a condition of requesting a quotation.

4 Legal Bases Where Applicable

We process personal information on a basis permitted by the law applicable to the relevant activity. Where consent is required, we seek it for the specified purpose. This Policy does not itself constitute your consent.

Where EU or UK data protection law applies, the relevant bases may include:

  • Legitimate interests: responding to business representatives, managing business relationships and protecting our website, where those interests are not overridden by the individual’s interests or rights.
  • Contract: taking steps at your request before entering into a contract, or performing a contract, where you personally are a party to that contract.
  • Legal obligations: maintaining records or making disclosures that applicable law requires.
  • Consent: optional processing for which consent is required, such as certain marketing communications or tracking technologies.

A contract with your employer does not, by itself, mean that you personally are a party to that contract. The legitimate-interests basis described above is used only where the applicable legal framework permits it.

5 Cookies and Similar Technologies

Cookies are small files stored on your device. Similar technologies may store information on, or access information from, your device. Depending on the functions enabled on the website, these technologies can support website operation, remember preferences or provide additional functionality.

Details of the technologies actually used, including providers, purposes, information collected, duration and available controls, are provided here: [VERIFIED COOKIE AND THIRD PARTY SERVICE DETAILS OR LINK].

Where applicable law requires consent for a technology, we request that consent before using it. The relevant notice explains how to change or withdraw your choice. You can also manage cookies through your browser settings, although blocking some cookies may affect website functionality. Browser settings alone do not necessarily control every form of data collection.

6 How We Share Information

We may disclose relevant information where needed for the purposes described in this Policy to:

  • Website hosting, email, maintenance and other IT service providers supporting our website and business communications.
  • Delivery, installation or technical service providers involved in fulfilling a request or an order, where relevant.
  • GRAND INTELLIGENT EQUIPMENT (GUANGZHOU) CO., Ltd., where needed to provide sales service, handle enquiries or support website operations for our Wenzhou company.
  • Professional advisers or competent authorities where necessary to meet legal obligations, obtain advice or establish, exercise or defend legal claims.

The information disclosed is limited to what is relevant to the recipient’s role. Providers processing information on our behalf are subject to appropriate instructions and data protection requirements. Where disclosure to another organisation requires additional information or separate consent, we provide the required notice and obtain the required consent.

Information about any website service that independently collects or receives visitor data is included in the service disclosures referenced in the Cookies and Similar Technologies section.

7 How Long We Keep Information

We keep personal information for no longer than necessary for the purpose for which it was collected, subject to applicable legal requirements.

For enquiries and quotations, we consider whether a project remains active and whether further business communication is reasonably expected. For order and service records, we consider delivery, warranty and support needs, together with applicable accounting, tax and legal claims requirements. Technical records are assessed according to operational and security needs.

When information is no longer needed, we delete it or anonymise it. If a legal obligation or unresolved claim requires continued retention, we restrict its use to that purpose. We may retain a minimal record of a marketing opt-out where necessary to respect your preference.

8 Information Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, loss or disclosure. We select protection measures according to the nature of the information and the risks associated with its processing.

No website, email system or storage method can guarantee absolute security. Please contact us if you believe that personal information you provided to us has been exposed or used improperly.

9 Your Rights and Choices

Depending on the law that applies and the circumstances of the processing, you may have the right to:

  • Request access to your personal information and a copy of it.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion or restriction of processing.
  • Object to certain processing, including processing based on legitimate interests where that basis applies.
  • Receive eligible information in a portable format or request its transfer where the law provides this right.
  • Withdraw consent for future processing that relies on your consent.
  • Raise a complaint with the competent data protection authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Some requests may be subject to legal exceptions, including obligations to retain particular records.

Marketing choices. You may object to direct marketing or ask us to stop optional promotional messages at any time by emailing cngrandmachiney@gmail.com. After you opt out of marketing, we may still send non-promotional communications necessary to respond to your active enquiry, fulfil an order or provide a service you requested.

How to make a request. Email cngrandmachiney@gmail.com with a description of your request and enough information for us to identify the relevant records. We may ask for proportionate additional information to verify your identity or authority. We will respond within the time required by applicable law and explain any refusal or limitation.

Where EU data protection law applies, you may complain to a supervisory authority in the relevant Member State, including where you live or work. Where UK data protection law applies, you may complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. You do not have to contact us before raising a complaint with a competent authority.

10 Third Party Websites and Services

Our website may contain links to external websites or services. When you choose to follow a link or use an external service, that provider’s privacy information applies to its own processing. Please review it before providing personal information.

If third-party content or tools are embedded in our website, the relevant data collection is described in our service disclosures. A link to another provider’s policy does not replace our responsibility to explain any collection or disclosure for which we are responsible.

11 Changes to This Policy

We may update this Policy when our website, business practices or legal requirements change. The current version will be available on this page, with the revised date shown below the title. Where a change requires additional notice or new consent, we will provide that notice or request that consent as required.

12 Contact Us

For privacy questions, requests or complaints, please contact our Wenzhou company:

WENZHOU GRAND MACHINERY TECHNOLOGY CO., LTD.
Brand: GRAND Machinery Technology

Address: Floor 4, Building 2, No. 116 Xinglong Road, Wanquan Town, Pingyang County, Wenzhou, Zhejiang, China.

Email: cngrandmachiney@gmail.com

Website: https://cngrandmachinery.com/

Our Guangzhou support team at GRAND INTELLIGENT EQUIPMENT (GUANGZHOU) CO., Ltd. may assist with receiving and coordinating your request for our Wenzhou company.

Guangzhou sales and website support office: 301A, Building 5, No. 333 Juhuashi Avenue, Huadu District, Guangzhou, Guangdong, China.